Claim Aid is a trading name of Artvik Limited (Company No. 13153718). This privacy notice explains how we use and protect any personal information you provide to us.
We may collect and process the following information when you engage our services:
Your name, address, date of birth and contact details
Health information you choose to share with us in relation to your Attendance Allowance application
Details of your care needs, mobility or personal circumstances
Information about your representative or carer, if applicable
We collect this information to:
Help you complete a claim for Attendance Allowance
Provide follow-up support (e.g. appeals, correspondence with DWP)
Maintain accurate records of services provided
Comply with our legal and professional obligations
Your data is stored securely and is only accessible to authorised personnel within Claim Aid. Paper records are stored in locked files; electronic records are stored in secure, password-protected systems.
We retain client records for up to 7 years from the date of last contact unless you ask us to delete them sooner (where appropriate).
Our lawful basis for processing your data is:
Consent – when you ask us to help with your claim
Legal obligation – in order to comply with record-keeping, tax, and regulatory requirements
Legitimate interest – in operating our business and supporting clients
We will only process health-related information with your explicit consent.
We will never sell or pass your information to third parties for marketing.
We may, with your permission, share relevant information with:
The Department for Work and Pensions (DWP)
Your GP or carer if you ask us to liaise on your behalf
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw your consent at any time
Make a complaint to the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at: support@claim-aid.co.uk
Claim Aid (trading name of Artvik Limited)
Registered in England & Wales Company No.13153718
Email: support@claim-aid.co.uk